Venkatraman Sivaram
Dynamic Operations & Compliance Leader
Dynamic Operations & Compliance Leader with 26+ years of experience driving transformation, service delivery, and global governance across Fortune 500 environments. Known for turning complexity into clarity — scaling compliance frameworks across 30+ countries, achieving 95% supplier compliance, and cutting escalations & attrition by 25%. Recognised for accelerating audits by 20% and embedding compliance into product launches to eliminate delays. Ready to deliver strategic clarity, operational rigor, and people-first leadership in a COO / Director of Operations role.
Experience
Global Operations & Compliance Executive
Dell Technologies
Nov 2004 – Jan 2026
- Designed & executed governance frameworks across 30+ countries, aligning compliance with product launches.
- Reduced turnaround time by 20% and escalations by 25%, boosting SLA performance.
- Managed 80–100 L1/L2, led client/stakeholder communication and Escalations.
- Customer Metrics Exposure: NPS | CSAT | FCR | AHT (KPI’s)
- Managed day-to-day operations and service delivery governance across APJ/global stakeholders, ensuring consistent execution, responsiveness, and operational readiness across teams.
- Continuous improvement / RCA: Led root-cause analysis on warranty cost metrics, CE and converting insights into corrective and preventive actions (CAPA) to prevent repeat escalations and improve stability.
- Elevated supplier compliance to 95% through structured audit & engagement programs.
- Mentored engineers & technicians, reducing attrition by 25% with workforce engagement programs.
- Partnered with product, legal, procurement, and sales teams to embed compliance into development cycles.
- Directed governance programs ensuring adherence to RoHS, REACH, GDPR, SOX, HIPAA.
- Awards: Best Tech – APJ Region, Process Improvement Excellence Awards, Technical Support Excellence Awards.
Branch Manager
CMTES Informatics Ltd
Jan 2000 – Oct 2004
- Overview branch operations with full P&L accountability.
- Directed workforce planning, recruitment, and client delivery.
- Reduced attrition by 25% via structured onboarding & engagement frameworks.
- Handled multiple branch operations.
Education
Bharathidasan University
Bachelor of Science, Mathematics
1993 – 1996
Skills
Awards & Honors
- Best Tech – APJ Region· Dell Technologies
- Process Improvement Excellence Awards· Dell Technologies
- Technical Support Excellence Awards· Dell Technologies